Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us.
Whalebone is a global cybersecurity company delivering DNS-level protection for telcos, ISPs, enterprises, public institutions, and governments. Our solutions protect users from malware, phishing, ransomware, and other online threats - without requiring them to install anything.
We’re headquartered in Brno, Czech Republic, serve 400+ customers globally, and were ranked 22nd in Deloitte’s Fastest Growing Companies in Central Europe.
Apply now and help us protect the online world around us!
About the Role
This role was created to support Commercial Operations and the continued build-out of Whalebone’s commercial systems infrastructure. The Commercial Systems & Automation Analyst owns the integration, optimization, and adoption of our core commercial systems - including HubSpot (CRM), Asana (project & delivery management), and other sales and commercial tools - and drives AI-powered automation across them to support data-driven decision-making and operational efficiency.
The role sits at the intersection of customer-facing teams (VPs, Sales Directors, CSMs, PEX, GTM, Sales Engineers, Deployment Engineers), Marketing, and Finance, translating business needs into system design, integrations, and reporting. It offers significant autonomy and growth potential in a fast-evolving environment, and reports directly to the Commercial Operations Director.
Responsibilities
- System ownership & integration
- Own the day-to-day configuration, data integrity, and connectivity of our core commercial systems, including HubSpot and Asana.
- Design and maintain integrations and data flows between HubSpot, Asana, and other adjacent commercial tools so the tech stack works as one connected system.
- Act as the internal point of contact for how these systems should talk to each other.
- Manage user lifecycle, including the creation/removal of user accounts and adjustments of user rights and profiles to ensure appropriate access and security.
- Perform routine system maintenance, including bug fixing and troubleshooting to ensure platform stability.
AI-driven automation
- Identify, propose, and build AI-powered automations (native AI features, LLM APIs, iPaaS tools) that reduce manual work across the sales, CS, and delivery lifecycle.
- Prototype and implement automated workflows for lead routing, data enrichment, task creation, status updates, and cross-system reporting.
- Evaluate new AI and automation tools and recommend where they create real business value versus added complexity.
Business partnering & process improvements
- Partner with Sales, Customer Success (PEX), GTM, Sales/Deployment Engineers, Marketing, and Finance to understand workflows and translate requirements into system and automation solutions.
- Coordinate discovery and delivery for new sales-tooling projects between business stakeholders and vendor implementation teams as needed.
- Proactively suggest process improvements based on usage data and stakeholder feedback.
Reporting & insights
- Build and maintain dashboards and reports that give leadership visibility into pipeline, deployment status, and CRM data quality.
- Ensure reporting definitions are consistent across our commercial systems to support reliable, data-driven decisions.
Adoption & governance
- Define light-touch standards for how our commercial systems are used and connected, so automations remain stable and data stays clean.
- Document integrations and automations so they remain maintainable beyond this role.
Requirements
- 2-4 years of experience in a CRM/RevOps, Business Systems Analyst, or Sales & Marketing Systems role, Hands-on HubSpot administration experience is strongly preferred; proficiency in other CRM platforms (e.g., Salesforce) is also highly valued."
- Practical experience connecting systems via APIs, native integrations, or automation/iPaaS platforms (e.g., Zapier, Make, Workato, n8n).
- Working familiarity with AI tools or LLM APIs applied to workflow automation — or a strong appetite to build this skill quickly.
- Comfortable working in Asana or a similar project/delivery management tool.
- Strong analytical skills — able to turn ambiguous requirements and messy data into clean processes and clear reporting.
- Confident stakeholder management, able to work with commercial leaders (VPs, Sales Directors) as well as day-to-day system users.
- Fluent English.
Nice to have
- Experience with sales engagement platforms (e.g. Outreach, Salesloft, or similar).
- Basic scripting (Python/JavaScript) for custom integrations.
- Prior experience in a B2B SaaS or subscription business.
Why work with us?
- Meaningful job helping the company scale and shape a brand-new role
- 20+5 vacation days, a rewarding financial package, performance bonuses, and the option to choose ESOP as a benefit
- Office-based company culture with home office options, up to 4 sick days annually based on your selected working setup, and up to two weeks of Work From Anywhere each year
- You will be supported to learn, grow, and gain new experiences with us
- Regular events & teambuildings – grill, enjoy pub quizzes, or have breakfast with us
- Your opinion will matter to us – discuss your ideas and feedback directly with the CEO or CTO if you feel they should hear them
- Mobile phone tariff available for friends and family members
- Access to the ALZA special benefits program
- Multisport Card available through the company program
- 15% discount on all coffee products on the Coffeespot e-shop
- Access to wellbeing support through Hedepy
Position details
- Team: Commercial
- Work setup: On-site, Hybrid
- Location: TITANIUM, Brno, Czech Republic
- Job type: Full-time
