Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us.
We work with telecoms, ISPs, enterprises, and governments worldwide, including major players like A1, O2 Telefonica, and others. Now, we're expanding further into the CIS region and looking for a Product Experience Manager with strong ties to the region, its markets, and its languages.
As a Product Experience Manager, you will build close relationships with our customers and help them maximize product potential and business impact. Internally, your key partners will be the Customer Success Management team, Technical Consulting, and Product Management teams. You’ll play a vital role in ensuring successful deployments, driving feature adoption, and continuously enhancing the customer journey.
Apply now and help us protect the online world around us!
Responsibilities:
- Drive feature adoption and customer penetration across the Whalebone product suite in the CIS region.
- Build trusted relationships with telco and enterprise clients - helping them unlock the full value of Whalebone's cybersecurity solutions.
- Facilitate on-site workshops, online product reviews, and training sessions for regional customers.
- Map the end-to-end customer journey, identifying friction points and proposing improvements.
- Support product deployments, capacity planning, and Proof of Concepts (PoCs).
- Use data insights and customer feedback to continuously optimize product experience and adoption.
- Handle escalation management and coordinate with internal teams to resolve issues swiftly and professionally.
- Lead deployment projects by creating clear project plans, assigning task ownership, and ensuring alignment among internal and external stakeholders to accelerate deployment timelines.
- Collaborate closely with Customer Success, Technical Consulting, and Product Management teams.
- Take ownership of regional product roadmaps and ensure alignment with both business and technical goals.
Requirements:
- Minimum 7 years of professional experience in customer experience, technical consulting, product management, or project management within a B2B software environment.
- Proven track record in driving feature adoption and customer engagement across complex software platforms.
- Hands-on experience with project management methodologies and practices, ideally in a cross-functional and international context.
- Demonstrated experience with escalation management, including handling critical customer situations and driving resolutions across internal teams.
- Excellent communication and presentation skills, with the ability to translate technical concepts into clear business value.
- Fluency in English, Russian, and Azerbaijani (Azeri) - both written and spoken - is essential.
- Ability to collaborate effectively with engineering, product, and business stakeholders across regions.
- Solid understanding of capacity planning, customer onboarding, and product enablement processes.
- Strong business acumen and the ability to manage and prioritize multiple strategic objectives simultaneously.
- Willingness to travel internationally on a regular basis to visit customers and key stakeholders.
Nice to have:
- Experience working with telcos, ISPs, or large enterprises.
- Background in cybersecurity or networking technologies.
- Familiarity with data-driven decision-making and analytics tools.
Why to work with us?
- Meaningful job - protecting everyday people against malware and hackers all around the globe.
- Rewarding financial package, including the possibility to choose ESOP as a benefit and a motivating flexible part of the remuneration reflecting long term results.
- You will be supported to learn, grow and gain new experience with us!
- Your opinion will matter to us - discuss your ideas and feedback directly with the CEO or CTO if you feel like they should hear them.
Role Details:
- Team: Product Management
- Work setup: Remote
- Location: CIS
- Job type: Full-time, Contract
