[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-494650":3,"similar-jobs-494650":38},{"id":4,"title":5,"slug":6,"description":7,"company":8,"addresses":13,"workfields":15,"education":19,"employment":22,"salary":25,"answer_form_iframe_url":26,"share_links":27,"open_graph_tags":32,"meta_tags":36},494650,"Customer Success Manager | NCU","customer-success-manager-ncu","\u003Cp>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Protecting one billion people from cyber threats?\u003C/strong> If you find this proposition more exciting than scary, come on board and \u003Cstrong>grow with us\u003C/strong>.\u003Cbr>\u003Cbr>\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color:rgb(0,0,0);\">Whalebone is a global company working on \u003Cstrong>user-centric cybersecurity\u003C/strong> products for telcos, ISPs, enterprises, public institutions, and governments that provide millions of everyday internet users unyielding protection from malware, phishing schemes, ransomware, and other malicious digital attacks without the need for them to download anything. Whalebone is headquartered in Brno, Czech Republic.\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color:rgb(0,0,0);\">At this point, Whalebone has 400+ customers in telecommunications and corporate sectors (A1, O2 Telefonica, Tele2, Panasonic, Bauhaus, and many others) around the globe. With more than 150 team members of multiple nationalities, Whalebone ranked 22nd in Deloitte’s list of fastest-growing companies in Central Europe.\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cbr>We create cybersecurity products that people can actually use. We protect them against viruses and fraud on the network so that the users do not have to handle anything.\u003Cbr>Thanks to this approach, we already protect tens of millions of people worldwide. Become a significant part of an important and ambitious project as a \u003Cstrong>Customer Success Manager.\u003C/strong>\u003C/span>\u003C/p>\u003Cp>\u003Cbr>\u003Cbr> \u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan style=\"color:rgb(43,184,188);\">What will you do:\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Customer Growth\u003C/strong>: Manage your portfolio of telcos and help them to grow the number of protected people using Whalebone solutions. Our goal is to protect 50% of their customer base. Thanks to your effort, millions of people in your region will be protected against cyber threats. Your portfolio will cover the Scandinavian region. \u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Become a trusted advisor\u003C/strong>: Build a strong relationship with key stakeholders, understand their needs and challenges and proactively propose the best possible solution and guide them through its execution. Share best practices to accelerate their growth and maximize their success.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Data-Driven Decisions: \u003C/strong>Utilize customer feedback and data analytics to inform decision-making. Understanding customer preferences, pain points, and behavior can guide product/service improvements and targeted marketing efforts.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Personalization:\u003C/strong> Tailor interactions and offerings to individual customer needs and preferences. Personalization can create a sense of value and importance for customers, leading to stronger loyalty.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Internal Collaboration:\u003C/strong> Collaboration across different departments, such as sales, marketing, product development, and customer support, is crucial for a holistic approach to customer success. Silos can hinder the delivery of a seamless customer experience.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Continuous Improvement: \u003C/strong>Strive for continuous improvement in all aspects of customer engagement. Regularly seek feedback from customers, measure outcomes, and use the insights to make iterative enhancements.\u003C/span>\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan style=\"color:rgb(43,184,188);\">Requirements:\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">5+ years of experience in customer success management OR telco-related experience (Sales, product management, key accounts).\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Demonstrated history of working with Telco customers.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Excellent written and verbal communication skills in English; proficiency in any Scandinavian language is considered an advantage. \u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Demonstrated organizational skills for effective task management.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Proven track record of building and maintaining professional, long-term relationships.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Will enjoy traveling  - throughout Scandinavia.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Based in - Riga, Latvia.\u003C/span>\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003C/p>\u003Cp> \u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan style=\"color:rgb(43,184,188);\">Why to work with us?\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Meaningful job\u003C/strong> - protecting everyday people against malware and hackers all around the globe.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">\u003Cstrong>Rewarding financial package\u003C/strong>, including the possibility to choose \u003Cstrong>ESOP\u003C/strong> as a benefit and a motivating flexible part of the remuneration reflecting long term results.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">You will be supported to learn, grow, and gain new experience with us!\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Your opinion will matter to us - discuss your ideas and feedback directly with the CCO or CEO if you feel like they should hear them.\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Access to wellbeing support through Hedepy\u003C/span>\u003C/li>\u003C/ul>\u003Cp>  \u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cspan style=\"color:rgb(43,184,188);\">Role Details:\u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Team: Customer Success, NCU\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Work setup: Remote\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Location: Riga, Latvia, NCU\u003C/span>\u003C/li>\u003Cli>\u003Cspan style=\"color:rgb(0,0,0);\">Job type: Contract (Freelance/B2B type of cooperation)\u003C/span>\u003C/li>\u003C/ul>",{"id":9,"name":10,"logo":11,"about":12},9615,"Whalebone, s.r.o.","https://app.recruitis.io/file/logo-W-RGB-DaSWctWypC","Whalebone develops user-centric cybersecurity products for telcos, ISPs, enterprises, government and public institutions. It provides millions of internet users with seamless digital life protection, keeping them safe from malware, phishing schemes, ransomware, and other malicious digital attacks – without the need to download anything. The company has repeatedly enabled Tier 1 telcos to effectively protect their customers while significantly raising their revenue. Deloitte ranked Whalebone in its Deloitte Technology Fast 50 Central Europe 2024 report, and the Financial Times’ Sifted Leaderboard 2024 of the fastest-growing companies in Central Europe listed Whalebone at number 20. Whalebone’s mission is to bring cybersecurity to 1 billion people by providing no-installation security products to a diverse range of partners.",[14],"Jezuitská 14, Brno, CZ",[16],{"id":17,"name":18},"3749","Vedoucí odbytu",{"id":20,"name":21},-1,"Vzdělání není podstatné",{"id":23,"name":24},0,"Práce na plný úvazek",null,"https://app.recruitis.io/answer/form/dhB7KSNN1SqjWLua6BtILSrJEihNncdp/cs?portal=1&csid=1013",{"facebook":28,"twitter":29,"linkedin":30,"email":31},"https://www.facebook.com/sharer/sharer.php?u={URL}","https://twitter.com/intent/tweet?url={URL}","https://www.linkedin.com/sharing/share-offsite/?url={URL}","mailto:?subject=Podívej se na pozici Customer Success Manager | NCU - vypadá zajímavě!&body=Narazil(a) jsem na inzerát pro Customer Success Manager | NCU a napadlo mě, že by tě to mohlo zajímat. Tady je odkaz: {URL}",{"twitter:card":33,"og:type":34,"og:title":5,"og:description":35,"og:image":11},"summary","website","Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us.Whalebone is a global company working on user-centric cybersecurity…",{"canonical":37},"https://pracevcr.cz/inzerat/494650-customer-success-manager-ncu",[39,60,74,93,106],{"id":40,"title":41,"answer_count":42,"company":43,"slug":47,"address":48,"employment":49,"workfields":52,"salary_formatted":59},494647,"ÚKLIDOVÝ PRACOVNÍK/CE, Liberec - výrobní prostory - Vhodné i pro OZP",5,{"id":44,"name":45,"logo":46},9595,"ATALIAN CZ s.r.o.","https://app.recruitis.io/images/no_avatar_company.png","uklidovy-pracovnik-ce-liberec-vyrobni-prostory-vhodne-i-pro-ozp","Liberec, CZ",{"id":50,"name":51},1,"Práce na zkrácený úvazek",[53,56],{"id":54,"name":55},"28","Služby",{"id":57,"name":58},"2810","Uklízečka","145 CZK za hodinu",{"id":61,"title":62,"answer_count":63,"company":64,"slug":67,"address":68,"employment":69,"workfields":70,"salary_formatted":25},494663,"Referent/ka skladu obalů",3,{"id":65,"name":66,"logo":46},8728,"Fakultní nemocnice Motol a Homolka","referent-ka-skladu-obalu","V Úvalu 84/1, CZ",{"id":23,"name":24},[71],{"id":72,"name":73},"101","Administrativní pracovník, referent",{"id":75,"title":76,"answer_count":50,"company":77,"slug":80,"address":81,"employment":82,"workfields":83,"salary_formatted":25},494680,"Manažer obchodního týmu pro klíčové zákazníky regionálního obchodu",{"id":78,"name":79,"logo":46},374,"Seznam.cz, a.s.","manazer-obchodniho-tymu-pro-klicove-zakazniky-regionalniho-obchodu","Radlická 3294, Praha, CZ",{"id":23,"name":24},[84,87,90],{"id":85,"name":86},"3736","Obchodní manažer",{"id":88,"name":89},"3748","Vedoucí obchodní skupiny",{"id":91,"name":92},"2504","Key account manager",{"id":94,"title":95,"answer_count":23,"company":96,"slug":99,"address":100,"employment":101,"workfields":102,"salary_formatted":25},494689,"Řidič/ka sk. B (Praha 9)",{"id":97,"name":98,"logo":46},1903," LKQ CZ s.r.o.","ridic-ka-sk-b-praha-9","Ocelářská 891, Praha, CZ",{"id":23,"name":24},[103],{"id":104,"name":105},"1505","Řidič",{"id":107,"title":108,"answer_count":109,"company":110,"slug":113,"address":114,"employment":115,"workfields":116,"salary_formatted":120},494693,"Prodavač do oddělení ovoce/zelenina (Havířov)",15,{"id":111,"name":112,"logo":46},5090,"Hypermarket - Havířov","prodavac-do-oddeleni-ovoce-zelenina-havirov","U Skleníků 1490/24, Prostřední Suchá, Havířov, CZ",{"id":23,"name":24},[117],{"id":118,"name":119},"25","Obchod a Prodej","33 060 CZK"]